In addition, forum posts from customers seemed to get results by being persistent. We suggested being persistent, as their pens were still under warranty and should not have had a bad display that quickly. After finding a forum of other customers’ experiences on the Internet, we encouraged a couple of customers whose pen had this problem to contact Livescribe customer service and stick with them. In some instances the pen would work, but the display would show nothing. Secondly, we’ve had several instances of customers having issues with the OLED display on their Livescribe pens. Get OLED Display Issues Taken Care Of Through Livescribe Customer Support The release of Echo Desktop to allow the Echo to play nicely with devices was a definite step in the right direction. We are still highly recommending the Echo smartpen for school use and are hoping in a big way that with the discontinuation of the Sky wifi smartpen, the Echo product line could possibly receive a little more love and beefing up. So, if you are considering making an upcoming Livescribe purchase, your options for Livescribe pens includes the Livescribe 3 or the Echo smartpen. We already, as of last week, have absolutely no access to Sky wifi pens through our distributor. We found out this week that the Sky wifi smartpen line is being discontinued completely as of April 30th. Reinstall Livescribe Desktop (and Connect) by going to and running the Mac Livescribe Desktop installer.There’s been two new happenings on the Livescribe front recently that we wanted to make sure we shared with our customers and readers. If "Livescribe Connect" does not appear in Spotlight then it is not installed. If you don't see "Livescribe Connect" in Applications because it has been moved, open Spotlight (magnifying glass in the upper right of your desktop), type "livescribe connect", and double-click on the "Livescribe Connect" application. From the menu options at the top of your desktop (Finder, File, Edit, View, Go, etc.) select Go > Applications.Activate your "Finder" menu by clicking somewhere on an unused area of your desktop.If you still have an issue please let us know. Try another send from Livescribe Desktop.If you experience an error reinstalling Livescribe Desktop please see 86023 - Installing Livescribe Desktop - "Windows cannot find Livescribe Connect.exe." Connect not running when Livescribe Desktop is started. Reinstall Livescribe Desktop (and Connect) by going to and running the Windows Livescribe Desktop installer.If you get a message "The action can't be completed because the folder or a file in it is open in another program." then restart your computer and try deleting the "Livescribe Connect" folder again. Right-click on the empty "Livescribe Connect" folder and select "Delete".Click the Windows Explorer back arrow once to go back to the "Livescribe" folder.If the "Livescribe Connect" folder is empty: Double-click on the "Livescribe Connect.exe" file and then try another send from Livescribe Desktop.For 32-bit machines navigate to " CD C:\Program Files\Livescribe\Livescribe Connect". For 64-bit machines navigate to " CD C:\Program Files (x86)\Livescribe\ Livescribe Connect".Windows 7/Vista/XP - Right-click on your Windows "Start" button and select "Open Windows Explorer" (7) / "Explore" (Vista/XP). Windows 8 - press the Windows key (between "Ctrl" and "Alt" on the keyboard) to go to the classic desktop view and click the folder on the taskbar to open File Explorer.NOTE: If there is no Connect icon in the system tray, try starting Connect manually. If a reboot does not solve the problem, try closing Livescribe Desktop and exiting Connect (right-click on the Connect icon in the system tray), open Livescribe Desktop again and try the send once more. If you are trying to send ANYTHING to ANY Connector and are repeatedly getting this message, try restarting your computer and attempting the send again. To check your OneNote version open OneNote and click the "?" symbol in the upper right corner. If you are trying to send to Microsoft OneNote versions 2013, 2007 or 2003, Connect is not compatible with these versions of OneNote. On the second attempt it should successfully send. If you are trying to send a Custom Notebook to your Computer, simply click the "OK" button and try sending the Custom Notebook again. …try renaming the Connect data folder by following the steps in one of these two articles:Ģ01211 - ECHO/PULSE - Windows - Renaming the Connect data folderĢ01221 - ECHO/PULSE - Mac - Renaming the Connect data folder "There was an error creating your pencast for sharing. This message can appear in Echo Desktop and in Livescribe Desktop. I am trying to send a file or notebook but am getting a message "There was an error creating your pencast for sharing. 86303 - ECHO/PULSE - Sending error - “There was an error creating your pencast for sharing.
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